Senior Analyst, Trust and Safety
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 4 years of experience in data analytics, trust and safety, policy, cybersecurity, or related fields.
Preferred qualifications:
- 4 years of experience in trust and safety, online safety, policy enforcement, content moderation, risk management, or a related technical field.
- Experience using data querying languages (e.g., SQL) and data analysis techniques to identify trends and solve problems.
- Ability to execute significant projects mostly independently, consistently delivering high-quality outcomes and taking full accountability.
- Ability to work collaboratively in a cross-functional and global environment.
- Excellent written and verbal communication skills, with the ability to articulate complex issues clearly and influence different stakeholders.
- Strong problem solving skills.
About the job
As a Trust and Safety Analyst at Google, you are pivotal in protecting our users and platforms by fighting web abuse and fraud across products like Google Ads, YouTube, Search, and Maps.
At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
Responsibilities
- Identify, scope, and lead projects that enhance trust and safety operations, even when they require cross-functional coordination and local optimization efforts.
- Develop, implement, and enforce scalable policies to combat abuse, fraud, and other harms across various Google products and multiple geographies.
- Conduct in-depth investigations and perform root cause analysis on complex policy gaps, enforcement misses, and emerging abuse trends. Propose and implement data-driven corrective actions to improve accuracy and efficiency.
- Translate policy intent into practical, scalable enforcement strategies and optimize implementation processes. Arbitrate nuanced policy decisions, especially in grey areas. Manage and resolve high-profile escalations from internal and external stakeholders, providing clear and well-reasoned explanations of policy and enforcement actions.
- Collaborate effectively with cross-functional teams including Product Management, Engineering, Legal, Public Policy, and other Trust and Safety teams.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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