Platforms Operations Manager
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 3 years of experience in program or project management.
Preferred qualifications:
- 3 years of experience in product operations, process design, or a related field.
- Experience working with CMS and understanding user needs.
- Excellent project management skills, with ability to prioritize effectively and manage engaging demands.
- Excellent problem-solving skills, with the ability to interpret data and derive actionable insights.
- Excellent communication skills, with the ability to build relationships across functions.
About the job
A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you will lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
Our goal is to build a Google that looks like the world around us — and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Collaborate with business and product teams to define and prioritize feature requests based on user feedback, impact, technical feasibility, and an understanding of Content Management Systems (CMS) user needs.
- Develop and manage systems for collecting, organizing, and analyzing user feedback. Identify patterns and trends to uncover pain points and advocate for user needs in product decisions.
- Track and analyze key metrics related to CMS usage, user satisfaction, and feature adoption. Generate insights to inform product decisions and measure the impact of new features.
- Facilitate collaborative discussions to negotiate roadmap timelines and priorities, ensuring smooth communication, tracking, and alignment between business and product teams.
- Design and implement processes for ensuring timely, high quality execution of manual CMS operations by a vendor team, identifying opportunities to streamline workflows and improve operational efficiency.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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