Analyst, Trust and Safety
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.
- Ability to work non-standard, on-call rotation weekend and holiday hours.
Preferred qualifications:
- Master's degree in a relevant field.
- Education in, or experience with, Machine Learning (ML).
- Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or in a scripting/programming language (e.g. Python).
- Experience in driving large, cross-functional projects
- Ability to influence cross-functionally at various levels.
- Excellent written and verbal communication, and presentation skills.
About the job
Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.
As a Policy Enforcement Manager (PEM) dedicated to the YouTube Partner Program on YouTube's Trust and Safety team, you will help to implement and enforce YouTube Partner Program (YPP) policies across millions of channels. The role will require working cross-functionally across Scaled Abuse, Ads Policy, Monetization, Product, and Policy Development to develop and operationalize policies that minimize brand risk to the platform and are scalable and clearly communicated to creators. The role requires thinking through the unique challenges of a broad array of policy areas (e.g, Hate, Misinformation, Adult) while developing processes and guidelines that are consistent and resilient. This role will review graphic, controversial, and offensive video content in line with YouTube’s Community Guidelines.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Responsibilities
- Understand how YouTube Partner Program (YPP) policies impact YouTube users, platform changes and new product launches.
- Review daily content in line with YouTube's YPP policies. This may include exposure to graphic, controversial and sometimes offensive content.
- Liaise with Policy Developers to develop new policies and iterate on existing policies, and enforce guidelines to protect against emerging threats and improve creator education.
- Manage sensitive escalations, partner with key cross-functional and executive stakeholders to drive solutions.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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