Policy Enforcement Manager, Hate Speech
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 4 years of experience in operations such as trust and safety, scaled operations, intelligence analysis or organizational optimization.
- Experience with data analysis and spreadsheet software.
- Experience in three of the following areas: Program Management, Policy Analysis, Policy Implementation, Operations Management, Escalation Management, Stakeholder Management.
Preferred qualifications:
- Experience in content policy, anti-abuse, and reviewing online content.
- Experience with identifying abuse trends or working in news or policy.
- Strong analytical skills, including using data to drive strategy and business action, with experience with SQL and spreadsheets.
- Analytical skills, with the ability to use data to drive strategy and business action.
- Excellent written and verbal communication skills with ability to brief executives.
- Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.
About the job
Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.
As a Policy Enforcement Manager, you will be responsible for working with a global team from Policy, Enforcement, Product, Engineering, Tools, Legal, and other teams to prevent violative content from appearing on the site. With cutting edge tools and technology, you'll evaluate abuse trends and quality within vendor operations, and develop creative solutions to address quality, workflows and processes. You will review decisions about the appropriateness of different content, including considerations of cultural and political sensitivities.
This role will review graphic, controversial, and offensive video content in line with YouTube’s Community Guidelines.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Responsibilities
- Track and monitor performance against key metrics, turning data into digestible and actionable stories for cross-functional teams.
- Manage content escalations, providing data and content-driven insights and implementing solutions.
- Research and stay up-to-date on key trends and suspicious patterns across policy areas. Ensure effective implementation of policy by drafting guidelines for reviewers.
- Oversee enforcement quality across policy areas, including calibrations with vendor teams. Work cross-functionally, think strategically, and keep the users safe while protecting free speech.
- Provide operational and policy expertise to our Product, Engineering, and User Experience teams. Support the development of automated enforcement solutions.
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