Account Manager, Google Shopping Solutions (English, German/Polish)
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in technology sales or working with customers in a sales role.
- Experience working on cross-functional programs or projects.
- Ability to communicate in English and German or Polish, fluently, to support client relationship management in this region.
Preferred qualifications:
- Ability to synthesize and surface business insights to inform and develop business strategy.
- Ability to comprehend and align needs from different stakeholders with an influential approach.
- Ability to utilize and partner effectively with supporting teams to troubleshoot customer issues and provide outstanding customer experience.
- Ability to grow in a fast-paced and sometimes ambiguous environment with scarce resources
About the job
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
As a Shopping Account Manager, you will act as the single point of contact for some of Europe's largest retail online advertisers, including well known household brands. You will make unique recommendations and solutions for your merchants using your deep understanding of the market, industry and the Shopping Ads product. You will creatively combine client engagements, including face-to-face meetings and events to bring Google Shopping Solutions to life, acting as trusted advisor for our merchants, the market and your Google Shopping Solutions (GSS) colleagues. Faced with a dynamic ecosystem, you will advocate the customer and bring the Google Shopping value proposition and service offering to life to earn customer loyalty and foster customer retention. You will constantly gather customer feedback and priorities to feed back to the business and ensure that Google Shopping remains at the Shopping campaign consultancy.
Responsibilities
- Work with merchants across our market to advise them on their Shopping campaign strategy.
- Develop and maintain relationships with merchants and agencies to understand their priorities and manage expectations.
- Lead strategic discussions with the merchants decision makers to design and implement plans for Shopping campaign optimization and growth. Help key merchants grow their Return on Investment (ROI) and investment in Shopping Ads through product expertise and optimization recommendations.
- Represent GSS in your market/region observing our organizational values and core messaging. Gather and interpret customer feedback, issuing recommendations to the business on how to delight our merchants.
- Participate in and drive project work to deliver on Google Shopping strategic business objectives. Lift peers through peer-to-peer coaching and support.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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