Director, Ads UX, Customer Engagement
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Minimum qualifications:
- Bachelor's degree in design, HCI, interaction, or equivalent practical experience creating strategy and designing products.
- 20 years of UX, design or related industry experience or 18 years with an advanced degree.
- Experience managing and growing cross-disciplinary UX organizations, including director, senior managers, and their teams, within a portfolio of products.
Preferred qualifications:
- Experience building healthy, sustainable organizational culture.
- Experience in roles, methods, processes, and best practices for user-centered design at scale.
- Management experience of a distributed, international organization and ability to grow teams and leaders.
- Expertise in building and leading high performing, diverse, and inclusive teams that have achieved audacious goals.
- Ability to communicate clearly and persuasively, driving commitment across teams and peers.
- Portfolio showing deep expertise shipping software product experiences.
About the job
The Customer Engagement (CE) team empowers Google to intelligently engage with customers at scale. CE focuses on delivering an ecosystem for Google’s representatives in the sales, support, and marketing organizations to help advertisers throughout their lifecycle with Google. CE has innovated with AI to impact business outcomes, and we measure our success through increased topline business growth and by removing bottomline costs – both for our customers and for Google.
As a Director, you will have the responsibility of leading the UX organization that inspires the outlook to drive business and customer impact towards Google-wide B2B objectives. You will be responsible for the design outlook, strategy, and implementation of the solutions via our organizational positioning between ads and business, vertically integrating with ads technology and AI/ML to provide a cohesive experience.
In this role, you will report to the Vice President of Google’s central Ads User Experience organization and lead a high-functioning and well positioned organization with a successful track record of defining elegant product solutions to enable customer success. You will gain a deep understanding of Google’s business operations, organizational models, AI, and business strategy to develop and manage the entire Ads customer engagement ecosystem.
Google Ads is helping power the open internet with the best technology that connects and creates value for people, publishers, advertisers, and Google. We’re made up of multiple teams, building Google’s Advertising products including search, display, shopping, travel and video advertising, as well as analytics. Our teams create trusted experiences between people and businesses with useful ads. We help grow businesses of all sizes from small businesses, to large brands, to YouTube creators, with effective advertiser tools that deliver measurable results. We also enable Google to engage with customers at scale.
The US base salary range for this full-time position is $253,000-$363,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Provide outlook and direction for the Customer Engagement Ads UX team and lead the engagement with partners and stakeholders across Google.
- Drive operational and execution excellence, while leading creative and holistic thinking at scale across product releases, platforms, and devices.
- Advocate effectively on behalf of the Customer Engagement Ads UX teams and their users, empowering them visibly and behind the scenes.
- Build relationships and operating rhythms with leaders within Customer Engagement, Ads UX, and the broader Ads organization at Google, to socialize and synthesize experiences that are cohesive, inclusive, and well-informed.
- Serve as a thought leader to guide and influence the long-term evolution of Customer Engagement and the broader Google Ads ecosystem.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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