Customer Experience AI Solutions Lead, Cloud Professional Services
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Minimum qualifications:
- Bachelor's degree in Computer Science or equivalent practical experience.
- 12 years of customer-facing experience focused on translating customer needs into cloud solutions.
- 2 years of experience developing solutions or building applications in Google Cloud Platform (GCP) products and services, related to AI/ML and data analytics or representative certification.
- Experience in machine learning, artificial intelligence, natural language processing, contact center AI, or pattern recognition.
Preferred qualifications:
- 10 years of experience in delivering AI or Customer Experience Transformation programs with demonstrated leadership in driving project success and team collaboration.
- Experience collaborating and managing relationships with customers and stakeholders at all levels to drive successful customer engagements.
- Experience cloud solutions with Conversational AI, Generative AI, or Contact Center as a Service products.
- Experience in conducting workshops, facilitating discussions, and delivering compelling presentations to diverse audiences.
- Experience making impactful technology contributions (e.g., patents, academic publications).
About the job
The Google Cloud Consulting Professional Services team guides customers through the moments that matter most in their cloud journey to help businesses thrive. We help customers transform and evolve their business through the use of Google’s global network, web-scale data centers, and software infrastructure. As part of an innovative team in this rapidly growing business, you will help shape the future of businesses of all sizes and use technology to connect with customers, employees, and partners.For US Applicants:
The US base salary range for this full-time position is $221,000-$314,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Lead high-impact CX AI projects across diverse industries. Guide customers through organizational and technical transformations, leveraging technical expertise to drive implementation.
- Empower Google Cloud customers to transform businesses with cutting-edge AI. Partner with cross-functional teams to design and promote holistic solutions that account for the technology, the user, and the business while optimizing operations to unlock the full potential of AI.
- Be at the forefront of CX AI innovation at Google. Become a recognized expert in the rapidly evolving space of Conversational AI, Generative AI, and Contact Center as a Service solutions.
- Travel up to 20% of the time to engage with customers and partners, and collaborate with Google teams across different locations.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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