Policy Enforcement Manager, Trust and Safety, YouTube
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.
Preferred qualifications:
- Master's degree in a relevant field.
- Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or scripting/programming language (e.g., Python).
- Experience in content policy, anti-abuse, and reviewing online content.
- Experience in driving large, cross-functional projects, creating new processes and iterating on existing workflows.
- Excellent technical and problem-solving skills to frame solutions using data.
- Excellent communication and presentation skills (written and verbal) and influence cross-functionally at various levels.
About the job
Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.
As a Policy Enforcement Manager (PEM) dedicated to the YouTube Partner Program (YPP) on YouTube's Trust and Safety team, you will help to implement and enforce YPP policies across millions of channels. You will be working cross-functionally across scaled abuse, ads policy, business generation, product, and policy development to develop and operationalize policies that minimize brand risk to the platform and are scalable and clearly communicated to creators. You will think through the unique challenges of a broad array of policy areas (e.g., hate, misinformation, adult) while developing processes and guidelines that are consistent and resilient. You will review graphic, controversial, and offensive video content in line with YouTube’s community guidelines.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun and we do it all together.
Responsibilities
- Demonstrate understanding of how YPP policies impact YouTube users, platform changes and new product launches. Daily content review in line with YouTube's YPP policies across various workflows. This may include exposure to graphic, controversial and sometimes offensive content.
- Manage policy enforcement escalations and developing new enforcement guidelines for YPP, delivering training to reviewers and providing expert enforcement advice on grey policy areas. Work with engineers and products to support tooling improvements across YPP workflows.
- Support launch of new/updated enforcement process solutions across multiple Trust and Safety teams. Developing new YPP policies, updating and scaling temps, vendors, and contractor operations with high quality.
- Work with global vendors to enforce YPP policies.
- Work non-standard, on-call rotation weekend and holiday hours. Manage escalations while ensuring high quality enforcement and clear communication with cross-functional stakeholders.
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