Operations Manager, Scaled Service Delivery
- linkCopy link
- emailEmail a friend
Minimum qualifications:
- Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
- 5 years of experience in agreements negotiation and management, identifying issues in processes and creating solutions, and working with the technical cross-functional teams to drive these changes.
- Experience in leading Annual planning, Budgeting and forecasting, Data Analysis and extracting insights from data, identify trends, and uncover patterns, and collaborate with cross-functional teams to implement process improvements based on data-driven insights.
Preferred qualifications:
- Certification in Lean Six Sigma.
- Experience in technical operations, supplier/vendor management, or service delivery management.
- Experience in project or program management, setting up and executing projects and operational processes.
- Experience developing and managing relationships with stakeholders.
- Experience in tracking and analysis of operational trends in process/workflow performance to implement improvements and efficiency scoring frameworks.
- Excellent problem solving, communication, and negotiation skills.
About the job
At Corp Eng, we build world-leading business solutions that scale a more helpful Google for everyone. As Google’s IT organization, we provide solutions for organizations across Google. With an inclusive mindset, we deliver the right tools, platforms, and experiences for all Googlers as they create more helpful products and services for everyone. In the simplest terms, we are Google for Googlers.
Responsibilities
- Drive technical operations with supplier/internal partners by contributing to operational leadership to the workflow and engaging service provider teams to ensure supplier/internal teams are operating effectively.
- Ideate, launch, and scale solutions that improve operational efficiency, customer experience, or success metrics (e.g., cost savings, capacity planning, time savings). Define new workflows in collaboration with cross-functional teams (e.g., contingent workforce services), and set up pilots/operations.
- Identify opportunities to streamline processes to meet business needs, improve efficiency, and customer satisfaction.
- Collaborate with the stakeholders and define key performance indicators that measure process efficiency, quality, performance, and effectiveness. Create dashboards and reports that clearly communicate process metrics, and areas for improvement.
- Deliver business reviews and lead recurring meetings with internal stakeholders, and external partners to achieve business goals.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.