Software Engineering Manager, Customer Conversations Platform
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Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 8 years of experience with software development in one or more programming languages (e.g., Python, C, C++, Java, JavaScript).
- 3 years of experience in a technical leadership role; overseeing projects, with 2 years of experience in a people management, supervision/team leadership role.
Preferred qualifications:
- Experience collaborating across organizational boundaries and constraints to drive alignment.
- Experience with leadership, management, distributed systems, and API design.
- Experience with artificial intelligence, stakeholder management, Java, enterprise platform, and data analytics.
About the job
Like Google's own ambitions, the work of a Software Engineer goes beyond just Search. Software Engineering Managers have not only the technical expertise to take on and provide technical leadership to major projects, but also manage a team of Engineers. You not only optimize your own code but make sure Engineers are able to optimize theirs. As a Software Engineering Manager you manage your project goals, contribute to product strategy and help develop your team. Teams work all across the company, in areas such as information retrieval, artificial intelligence, natural language processing, distributed computing, large-scale system design, networking, security, data compression, user interface design; the list goes on and is growing every day. Operating with scale and speed, our exceptional software engineers are just getting started -- and as a manager, you guide the way.
With technical and leadership expertise, you manage engineers across multiple teams and locations, a large product budget and oversee the deployment of large-scale projects across multiple sites internationally.
The team focuses on building Alphabet’s next generation Service Desk platform to serve the needs of the sales and support ecosystem. Service-Desk Platform enables problem resolution experience for agents, supervisors, managers, analysts, engineers, and business leaders.
At Corp Eng, we build world-leading business solutions that scale a more helpful Google for everyone. As Google’s IT organization, we provide end-to-end solutions for organizations across Google. With an inclusive mindset, we deliver the right tools, platforms, and experiences for all Googlers as they create more helpful products and services for everyone. In the simplest terms, we are Google for Googlers.
Responsibilities
- Manage engineering teams through the full software development life-cycle, develop and deploy distributed systems with ML powered capabilities.
- Participate/lead design, architectural, roadmap, prioritization, and operational decisions, driving software engineering projects from definition to delivery and maintenance.
- Communicate and collaborate with various stakeholders across Product, UX, Program, and recruit engineers, mentoring and coaching them to develop their skills, while setting the team idea, strategy, and goals.
- Maintain standards and best practices for engineering excellence, and support collaboration with other engineering teams.
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