Product Excellence Manager
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Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 8 years of experience in a technical project management or a customer-facing role.
Preferred qualifications:
- Experience in managing multi-stakeholder engagements.
- Experience in managing cross-functional and cross-regional partnerships.
- Knowledge of advertising solutions and the media landscape online and offline, Google Ads with solving business tests.
- Ability to identify and prioritize business opportunities.
- Ability to engage and collaborate with leadership with excellent communication skills.
- Excellent investigative and problem-solving skills.
About the job
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.To learn more about gTech, check out our video.
Responsibilities
- Provide quality billing experiences for advertisers across all Ads products to achieve their goals.
- Influence product/platform improvements to impact the customer experience; Ads Platform and Billing Engineering, and Regional Compliance Officer (RCO) teams to improve Billing workflows and experience.
- Identify opportunities for Billing simplification and improve agency billing communications by working with cross-functional teams.
- Lead the partnership with gTech practitioners to drive operational readiness towards billing launches and changes. Manage and deliver on the service metrics for Billing, and drive exceptional customer satisfaction.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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