Regional Operations Manager/Compliance Advocate, Trust and Safety
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Please submit your resume in English - we can only consider applications submitted in this language.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 7 years of experience in data analytics, Trust & Safety, policy, cybersecurity, or related fields.
- Ability to communicate in English and Portuguese fluently to interact with local stakeholders.
Preferred qualifications:
- Experience in crafting compelling narratives intended to influence internal and external stakeholders, as well as presenting to senior executives in the organization.
- Experience running a scaled program serving thousands of developers/customers while managing relevant Key Performance Indicators.
- Experience/knowledge in data analysis, complex problem solving, scaled operations, and efficient execution.
- Knowledge of content moderation, DevOps, policy enforcement, customer support or policy creation.
- Proven ability to solve complex operational or policy problems, working closely with various cross-functional teams.
About the job
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
Responsibilities
- Design and implement integrations between business objectives and business systems, including designing and building strategies that support these business systems.
- Conduct strategic analysis, optimize business performance, and deliver within relevant product areas. This includes analyzing data, identifying trends, and developing solutions that improve business performance.
- Manage projects involving multiple stakeholders, tight timelines, important organizational implications, and changing circumstances.
- Use Google’s big data to conduct data-oriented analysis, architect metrics, synthesize information, solve problems, and influence business decision-making by presenting insights and market trends.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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