Customer Success Manager, Business Intelligence, Google Cloud
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At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google’s technology, platforms and people and we welcome Indigenous applicants. Please see our Reconciliation Action Plan for more information.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Melbourne VIC, Australia; Sydney NSW, Australia.Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of customer-facing experience, driving customer development programs.
Preferred qualifications:
- Master's degree in a management, technical, an engineering field, or equivalent practical experience.
- 10 years of customer-facing work experience, including C-suite level governance and reporting.
- Experience leading or project managing analytics or business intelligence programs in large enterprise organizations.
- Experience working with Enterprise and Solution architects to define future states of the roadmap to deliver to customers.
- Experience collaborating with channel partners, system integrators, and knowledge of the Google Cloud ecosystem.
- Excellent communication, presentation, and program management skills.
About the job
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
Google Cloud helps employees and organizations empower their employees, serve their customers, and build what’s next for their businesses, all with technology built in the cloud. Our products are engineered for security, reliability, and scalability, running the full stack from infrastructure to applications, to devices and hardware. Our teams are dedicated to helping our customers, developers, small and large businesses, educational institutions, and government agencies to see the benefits of our technology.
Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Partner with customers to identify success services that will accelerate the time to value, and develop plans to implement these services, including the tracking of objectives, stakeholders, milestones, risks, and metrics.
- Guide executive customer stakeholders through the changes needed to unlock the full value of Google Workspace, providing guidance to help them design the optimal enablement and adoption strategy to maximize business value.
- Partner with customer-facing Account teams and executives to develop tactical and technical plans that help customers achieve the business objectives.
- Drive the onboarding and adoption of Google Cloud Data and Analytics solutions for a portfolio of accounts, focusing primarily on Looker and BigQuery, but also including Dataproc, Dataflow and other products.
- Serve as a subject-matter expert in analytics and provide thought leadership to customers at executive and practitioner levels.
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