UX Program Manager, UXI Research Operations, UX Infrastructure
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Please submit your resume in English - we can only consider applications submitted in this language.
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 6 years of experience in program management or operations management, managing vendor relationships or contingent workforces.
- Experience using data analytics to drive decision-making, such as defining SLAs, managing capacity, and optimizing vendor performance.
- Experience with User Research, Market Research or Research focused tools and methodologies.
Preferred qualifications:
- Experience driving operational strategy and execution within a global organization, managing workflows across multiple time zones.
- Experience leading large-scale operational transformations, specifically transitioning workflows from manual processes to automated or agentic systems.
- Experience managing global business process extended workforce (BPO) partners, including contract management, Quality Business Reviews (QBRs), and performance calibration.
- Excellent stakeholder management skills, with the ability to influence cross-functional partners and drive alignment on operational changes in ambiguous environments.
- Excellent investigative skills with the ability to extract, synthesize, and question data sets to identify underlying operational patterns and drive resource efficiency.
About the job
At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." UX Programs & Operations at Google drive projects within our UX organizations by increasing communication and connection points, streamlining the UX design process, and driving a culture of user centered development.
Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google’s businesses.
As a UX Program Manager (UX Programs & Operations), you will combine expert project management skills with a passion for user experience to help your team improve the design of products that are used by billions of users. You’ll plan projects, define milestones, assess risks, create actionable insights, and ensure projects meet deadlines. You’ll harmonize the work of UX Designers, Researchers, Content Strategists, UX Engineers, and other UX disciplines, while also working closely with our Engineering and Product Manager cross-functional partners, to drive UX team objectives and create innovative experiences for our business, products, and users.
As a UX Program Manager for Research Operations, you will separately execute end-to-end UX programs with a specific focus on transforming our vendor landscape and optimizing global recruitment operations. You will be the driver of a critical operational shift, reshaping our approach from exclusively human-led processes to agentic workflows that create deeper velocity for how UX research insights are generated.
Responsibilities
- Manage vendor engagements with recruitment coordinators to maintain staffing at optimal states. Oversee global operations across Phoenix, Manila, and Dublin to ensure recruitment velocity and operational excellence.
- Drive a large-scale transformation to reshape our vendor landscape, shifting from exclusively human-led operations to agentic workflows that increase the speed of generating UX research insights.
- Streamline and optimize current workflows for participant recruitment, screening, and coordination. Navigate tooling transitions to ensure participant pipelines are efficiently managed and engaged, driving recruitment velocity by unblocking access challenges experienced by researchers.
- Establish operational reports to provide visibility and transparency on recruitment performance and vendor efficiency. Use investigative skills to extract data and question vendor insights to maintain optimal staffing states and drive improvements in the recruitment life-cycle.
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If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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