Googler Experience Operations Specialist
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in operations or HR operations
Preferred qualifications:
- Excellent communication skills, with the ability to support sensitive user needs
- Excellent problem-solving and troubleshooting skills
- Operational mindset to deliver services
About the job
People Experience (PX) is the team at Google that delivers hire-to-retire experiences for Googlers in the moments that matter most. We deliver global HR processes, with regional nuances where needed, that are personalized and delightful for candidates and Googlers. PX teams span Recruiting, Analytics and Planning, HR Operations, Vendor Management, Service Model Excellence, and Googler- and Market-level HR support.
The Googler Experience Operations (GXO) team is the backbone of HR Operations, delivering exceptional experiences to our users. This team runs global operations and builds a framework to manage user queries and processes to an exceptional standard. The Googler Experience Operations function relies on metrics and insights to drive thoughtful workforce planning, make recommendations for program improvements, and deliver consistent and reliable support around the globe.
Responsibilities
- Deliver above and beyond operational excellence, in line with assigned service goals, identifying opportunities to improve and scale in order to elevate Operations to an exceptional standard.
- Develop deep expertise in the systems supporting HR Operations service areas, troubleshooting day-to-day issues and consulting with partners on changes to systems infrastructure.
- Resolve and prioritize complex or sensitive user issues through consultation with vendors and deep collaboration with the Global Process Owners (GPO).
- Implement and execute on service delivery improvements and new process/scope changes, including vendor activities.
- Act as an advocate for users, surfacing relevant user feedback to GPO. Collaborate on initiatives to address user needs, including consulting on content, process, and policy improvements.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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