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Creator Support Strategy and Operations Manager, YouTube

YouTubeSan Bruno, CA, USA

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 4 years of experience working in a consulting firm in a Business-to-Business (B2B) or Business-to-Consumer (B2C) company in consumer technical/media/internet.
  • 3 years of experience working with executive stakeholders.
  • 2 years of experience developing business strategies or managing cross-functional initiatives.

Preferred qualifications:

  • MBA or Master's degree.
  • 5 years of experience in professional services (e.g., consulting, investment banking) or a corporate strategy role.
  • Experience in support or customer success in a Business-to-Business company or consulting firm.
  • Experience in consumer internet and media industries.
  • Experience with SQL.

About the job

The Support and Services team is responsible for innovating our service models for YouTube’s Operations including creator support, consumer support, and partner engineering to optimize impact and cost/resource efficiency.

In this role, you will define and build alignment on strategy, set measures of success, identify critical initiatives, enable change management with teams and develop pilots to test new models.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

The US base salary range for this full-time position is $114,000-$167,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

  • Determine how to address solving creator support’s biggest opportunities and most challenging problems.
  • Structure, launch, and drive workstreams by developing hypotheses, translating these hypotheses into work plans, conducting analysis including YouTube case data, business drivers and operating metrics, and extracting the right insights and implications.
  • Prepare presentations and clearly communicate recommendations to YouTube’s executives and the broader organization.
  • Work with cross-functional teams to align on recommendations, execute experimentation plans, and manage change successfully.
  • Be a culture-carrier for the team.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
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