Senior Information Experience Manager, Business Application Platform
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Minimum qualifications:
- Bachelor's degree in a relevant field, or equivalent practical experience.
- 10 years of experience creating content for technical audiences (e.g., developer documentation, Computer Science course material, or IT administration playbooks).
Preferred qualifications:
- Experience producing technical documentation for a technical audience, with a focus on enterprise cloud services.
- Experience with API management, application integration, integration connectors, or other Cloud products.
- Experience in a Unix environment.
- Experience in HTML or markdown.
- Ability to navigate ambiguity, support multiple projects, and meet timelines in a fluid environment.
- Excellent leadership, communication and teamwork skills.
About the job
Technical writers communicate complex information clearly, concisely and accurately, and without relying on jargon. As a technical writer, your role involves tasks such as writing conceptual overviews and procedures, reading and writing example code, or updating help center queries and FAQs. Technical writers play a big part at Google. They are a key link between engineers, marketing associates, developer advocates, as well as all the external users and developers, tying together many vital but disparate parts of the Google ecosystem.
Using your extensive technical and leadership experience, you manage a team of writers, setting direction, giving feedback, collaborating internally and lending specific content expertise.
Responsibilities
- Manage a team of technical writers and actively contribute content.
- Guide and mentor your direct reports, provide career development opportunities and performance feedback, and ensure that the team's efforts are balanced equitably.
- Define the scope and impact of the team, from content excellence, to product adoption, to user engagement and satisfaction with content.
- Plan, create, and maintain content including admin and developer guides, tutorials, references, installation and upgrade guides and troubleshooting guides.
- Lead a team of Information Experience (iX) professionals who deliver content for a strategic group of Google Cloud products including Application Integration, Integration Connectors, and Apigee API Management.
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