Head of Sales, Google Customer Solutions (English, Cantonese)
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 12 years of experience in advertising sales, digital marketing, consulting, or media.
- 5 years of experience in people management or a sales leadership role.
- Ability to communicate in English and Cantonese fluently to support the client management in this region.
Preferred qualifications:
- 15 years of experience in sales.
- Experience managing C-level customers and driving sales through relationships in Hong Kong market.
- Experience managing and inspiring performing Sales teams.
- Ability to solve problems and operate in ambiguity, including the ability to propose and sell creative solutions across a diverse range of decision makers internally.
- Ability to thrive in an environment with excellent problem-solving, creative thinking skills.
About the job
With a rapidly growing array of sales teams, it's important to have knowledgeable, charismatic leaders to guide our client sales teams. As a Sales manager, you'll lead and coach high-performing account teams that use consultative sales skills to understand our advertisers' needs and deliver measurable solutions that grow their businesses. You will also work with the sales leadership team to set strategic objectives and run the day-to-day operations for the business. Sales managers willingly help their teams and roll up their sleeves to partner directly with clients to provide comprehensive service. You are an excellent communicator with a proven ability to train and motivate a large team, and you take an analytical approach to sales management.
This Head of Sales role for Google Customer Solutions (GCS) is a scaled sales team for Hong Kong. This scalable sales team is managing businesses big and small across a very diverse portfolio, including both B2B and B2C business models as well as agencies with a variety of product categories. You will need to be a leader for both business management, sales management and people management.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
Responsibilities
- Manage, inspire, and motivate a team of client / agency-facing and performing Googlers. Build a team structure, recognize leadership potential and support career development through within the team.
- Manage and strength executive level relations through C-level meetings and speaking engagement, Deliver business growth, engagement and client satisfaction targets for a portfolio of GCS managed agencies in Hong Kong.
- Provide coaching on engaging with stakeholders in GCS clients and agencies.
- Assess the needs of our customers/agencies and gather user feedback to improve upon existing solutions. Design and iterate workflows and operational plans for ideas.
- Execute projects involving quantitative analysis, industry research and development. Work with cross-functional teams to align on the global GCS Sales priorities.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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