Capacity Management and Delivery Operations Lead, On-boarding Center
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Minimum qualifications:
- Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
- 8 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
- Experience maintaining data integrity within staffing tools that ensures accurate reporting for leadership.
- Experience with capacity planning models.
Preferred qualifications:
- MBA or Master’s degree in a Management, Technical, or Engineering field.
- Experience in prioritization of deliverables and tasks. Track record of taking ownership, leading Business Planning and influencing groups.
- Experience in strategy, change management, and rolling-out large scale initiatives.
- Ability to work with team members and lead without authority to design processes and implement strategic projects that solve business problems.
- Ability to take initiative and work in an unstructured environment, navigate through ambiguity by providing clarity and structure.
About the job
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
This role is responsible for both the capacity management and the delivery operations of the TOC (Technical On-boarding Center) of Global Services Delivery (GSD) team. In this role, you will partner with executive leadership to shape business growth, delivery operations and ensure that the Technical On-boarding Center has the right talent in the right place at the right time to meet client demands.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Provide strategy, direction, and expertise to the leadership team by analyzing strategic questions, developing and analyzing data, and identifying key priorities.
- Partner with TOC leadership and global stakeholders to shape business growth, analyze key business insights, drive annual planning, and facilitate critical decision-making.
- Work closely with On-boarding leads Pursuit leads to understand TOC demand and build a robust fulfillment plan in alignment with appropriate TOC delivery Pods.
- Manage complex and time-critical projects for executive leaders by developing a prioritized scope and agile approach for resolution.
- Develop and implement an operational governance framework to monitor, measure, and report on key staffing metrics, including fulfillment timelines and risks.
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