Customer Success Manager, Google Workspace
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience in a customer success role in the enterprise software, cloud space, or AI space.
- Experience in creating roadmaps with customer stakeholders to help drive solution adoption and business value.
- Experience driving technology and digital transformation programs for external customers, utilizing cloud-based solutions for productivity and workplace solutions
Preferred qualifications:
- Experience leading or project managing workplace productivity and collaboration programs in large enterprise organizations.
- Experience working in a customer-facing role, including C-suite level governance and reporting
- Experience working with Enterprise and Solution architects to define future states of the roadmap to deliver to customers.
- Experience collaborating with channel partners and system integrators.
- Knowledge of the Google Cloud ecosystem.
About the job
In this role, you will be an expert in digital workplace transformation and will act as a trusted advisor to a portfolio of customers to help them gain maximum value from Google’s productivity and collaboration tools. You will work with other customer-facing teams to ensure that a customer’s experience on Google Cloud exceeds their expectations. You will manage a portfolio of accounts and partner with customers to develop a plan that aligns their business needs to success accelerators, organizational, program, change management, and technical strategies designed to reduce time to value for Google solutions. Additionally, you will act as a solution subject matter expert, defining strategy and identifying and delivering priority accelerators as part of an overall customer transformation plan.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Drive the successful adoption of Google Workspace solutions for a portfolio of accounts, focusing primarily on Google Workspace.
- Serve as a thought leader in Generative Artificial Intelligence (GenAI), digital productivity and collaboration, provide thought leadership to customers at Executive and Practitioner levels.
- Partner with customers to identify success plays that will accelerate their time to value, and develop plans to implement these services, including the tracking of objectives, stakeholders, milestones, risks and metrics.
- Guide executive customer stakeholders through the changes needed to unlock the full value of Workspace, providing guidance to help them design the optimal enablement and adoption strategy to maximize business value.
- Partner with customer-facing account teams and executives to develop strategic and technical plans that help customers achieve their business objectives.
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