Head, Service Strategy and Operations
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Minimum qualifications:
- 10 years of experience in management consulting, operations, business strategy, investment banking, venture capital, private equity or corporate advisory, or 8 years of experience with an advanced degree.
- 6 years of experience in people management.
- 5 years of experience working with executive stakeholders.
- 5 years of experience developing business strategies or managing cross-functional initiatives.
Preferred qualifications:
- Experience in service operations.
- Experience with the roll out of large scale initiatives requiring extensive change management, leadership buy-in, implementation, and execution.
- Experience driving alignment with leadership across conflicting priorities and varying viewpoints, with advanced influencing skills.
- Excellent communication, presentation, analytical, program management, and problem-solving skills.
About the job
People Experience (PX) is the team at Google that delivers extraordinary, hire-to-retire experiences for Googlers in the moments that matter most. We deliver complete global HR processes (with regional nuance where needed) that are personalized and delightful for millions of candidates and Googlers. PX teams span Recruiting, Analytics & Planning, HR Operations, Vendor Management, Service Model Excellence, and Googler- and Market-level HR support.
Responsibilities
- Lead a team of Strategy and Operations leads to address People Experience’s strategic questions.
- Develop and own clear communication frameworks and strategies on behalf of People Experience. Partner effectively with the broader People Experience team and our POps partners to ensure that our outward communications and work requirements are flighted appropriately and land effectively on their audience.
- Guide service model design strategy through data-driven analyses and complex problem structuring. Gain deep business understanding through an agile mindset and aptitude for detail to ensure effective decision making.
- Identify problems and issues across the organization proactively and create strategies and to solve them. Leverage insights, data, and relationships from across the POps organization to identify and implement holistic solutions that boost people/business strategy and enhance our support to the business.
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