Customer Success Manager, Business Intelligence, Google Cloud
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of customer-facing experience, driving customer development programs.
Preferred qualifications:
- Master's degree in a Management, Technical, an Engineering field, or equivalent practical experience.
- 10 years of customer-facing work experience, including C-suite level governance and reporting.
- Experience leading or project managing analytics or business intelligence programs in large enterprise organizations.
- Experience working with Enterprise and Solution architects to define future states of the roadmap to deliver to customers.
- Experience collaborating with channel partners, system integrators, and knowledge of the Google Cloud ecosystem.
- Excellent communication, presentation, and program management skills.
About the job
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
Looker is a unified platform that powers data experiences and delivers actionable business insights to employees at the point of decision. Looker integrates data into the daily workflows of users to allow organizations to extract value from data at web-scale.
Responsibilities
- Partner with customers to identify success services that will accelerate the time to value, and develop plans to implement these services, including the tracking of objectives, stakeholders, milestones, risks, and metrics.
- Guide executive customer stakeholders through the changes needed to unlock the full value of Looker, providing guidance to help them design the optimal enablement and adoption strategy to maximize business value.
- Partner with customer-facing Account teams and executives to develop tactical and technical plans that help customers achieve the business objectives.
- Drive the onboarding and adoption of Google Cloud Looker solutions for a portfolio of Accounts.
- Serve as a subject-matter expert in analytics and provide thought leadership to customers at executive and practitioner levels.
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