Sales Manager, Engage, Commerce, Google Customer Solutions
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 8 years of sales experience in advertising, marketing, consulting, media, business development, or advertising agencies.
- Experience in building relationships with internal and external C-level stakeholders, particularly in an advertising or marketing context.
- Experience leading a sales team or developing sales professionals.
- Experience in digital media and managing large advertising budgets and campaigns.
- Experience building a book of business.
Preferred qualifications:
- MBA or comparable degree.
- Experience with or coaching digital campaign management, particularly in Google Ads or competing products.
- Experience managing and inspiring high-performance sales teams.
- Leadership experience in sales/operations management, strategic planning, and systems thinking, with the ability to align strategies and deliver customer business outcomes.
Understanding of customer business objectives and ability to develop joint business plans in complex, ambiguous environments
About the job
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
Responsibilities
- Lead the management, operations, training, coaching, and support of a sales team to deliver on business growth, engagement, and customer satisfaction goals for a portfolio of customers.
- Work with the senior leaders to ensure collaboration between your team, partner sellers, and cross-functional teams, and align on Google-wide priorities.
- Guide and hold team accountable to building and managing effective long-term plans with their customers.
- Build and manage relationships with C-level clients and executive partner stakeholders. Develop a comprehensive understanding of their business challenges, marketing objectives (both brand/consideration and profit driven marketing related), and success metrics.
- Structure a clear, long-term joint strategy between Google and clients, and lead a cross-functional team within Google to collaborate on projects and drive client success.
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