Manager, Payments Platform Partner Engineering, gTech
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Minimum qualifications:
- Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
- 8 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
- 8 years of experience working with database technologies (e.g. SQL, NoSQL) and customer-side web technologies (e.g., HTTP, HTML, JavaScript, XML, TypeScript).
- Experience in technical leadership, people management, and project management.
Preferred qualifications:
- Master’s degree in Engineering, Computer Science, Business, or a related field.
- Experience managing geographically distributed teams.
- Experience working with stakeholders across different teams.
- Experience in customer-facing role with translating technical concepts and solutions to non-technical and executive audiences.
- Ability to collaborate, build consensus, deliver, and drive technical decisions with various sized customer stakeholder groups.
- Excellent problem-solving and troubleshooting skills.
About the job
In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).
As a Customer and Partner Solutions Engineering (CPSE) Manager, you will lead the Identity Verification, Invoicing and first Party teams and will work closely with Product and Engineering to plan the pipeline of projects and resources, support and manage our technical integrations, lead escalations, track partner performance and support post launch technical issues. You will play a critical role in helping us build and scale the team, and work with Product, Engineering, and other cross-functional teams in driving a roadmap for internal tools and processes for partner support optimization and scaling.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
The US base salary range for this full-time position is $177,000-$263,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Responsibilities
- Engage with senior stakeholders across Product and Engineering teams for annual resource and OPEX planning, pipeline review, escalations, and presentations.
- Manage a team of CPSEs, supporting team members on projects and assisting them to achieve their career goals.
- Work closely with Product Managers, Software Engineers, and external partners to support new technical integrations and migrations, implement tools to improve troubleshooting efficiency, and improve or develop Google tools and products.
- Analyze and resolve complex technical problems and roadblocks to enable successful payment processing, supporting the monetization of Google's products.
- Manage stakeholder expectations and communicate with internal teams and external partners to provide technical and business feedback as well as deliver technical solutions.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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