Client Engagement Manager, Google Global Networking and Infrastructure
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Minimum qualifications:
- Bachelor's degree in a technical field, or equivalent practical experience.
- 8 years of experience in program management or similar role within a technical or engineering environment.
- 8 years of networking work experience.
Preferred qualifications:
- 8 years of customer-facing experience, interfacing with executive stakeholders, driving technical implementation or transformation programs.
- Experience collaborating across business units internally and at enterprises, translating business requirements into technological solutions.
- Experience communicating with executives and management.
- Experience working with cross-functional and geographically dispersed teams.
- Knowledge of Network or Cloud operations, capacity planning, and product release management. Proficient in networking technologies, security, regulations, network services architectures, and content delivery networks.
- Excellent stakeholder management and communication skills.
About the job
A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.
The Google Global Networking and Infrastructure team develops networking technologies that allow Google's global WAN to connect the world through a zero-touch Software Defined Networking infrastructure. Google Global Network delivers connectivity to Google Cloud customers, Google products (e.g., Search, Ads, Workspace, etc.) serving users across the world, and operates CDN infrastructure that fuels YouTube.
The Google Global Networking and Infrastructure Customer Experience Office focuses on prioritizing business outcomes and driving accountability, influencing processes, products, and experience improvements.
Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.
The US base salary range for this full-time position is $183,000-$271,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Define annual account strategies and build comprehensive delivery plans to align with customer goals.
- Conduct regular business reviews with customers, emphasizing their top desired outcomes and tracking progress.
- Manage customer experience by engaging across all levels to communicate progress, manage expectations, and serve as an escalation partner for urgent needs.
- Represent the customer, strategically advocating for their technical and business needs (e.g., cost reduction, performance improvement) and raising awareness of GGN&I's relevant product portfolio.
- Monitor account health through customer surveys, providing a continuous pulse on satisfaction and identifying areas for improvement.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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