Ads and Shopping Policy Specialist, Trust and Safety
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 4 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.
Preferred qualifications:
- Experience working with an array of cross-functional stakeholders such as engineering and product management.
- Experience using data and technology to solve business problems with the ability to exercise judgment in a crisis.
- Experience in one or more of the following areas: Large Language Model (LLM) prompting, tuning and implementation, coding, databases and querying, statistical analysis.
- Excellent problem-solving and critical thinking skills with attention to detail in a fluid environment.
- Excellent verbal and written communication skills with the ability to translate issues into simple, clear, concise language.
- Excellent leadership, organization, and teamwork skills.
About the job
As an Ads and Shopping Policy Analyst, you will draw on policy expertise to drive change to our products, policies, systems and processes, and connect across policy, product, engineering, sales, government affairs, public relations and legal teams to bridge their interests through policy implementation and targeted communications. You will ensure policy intent is translated in execution and explain our policies to diverse internal and external audiences. You will arbitrate the policy line where it is grey. For this role, you will have a strong focus on optimizing policy implementation so it can be achieved with efficiency and scale.
Your job is cross-functional and global. You are driven by a focus on the user and passion for using our technical, legal, business, and policy expertise to improve Google's policies and user experience. You will advise Google on core principles and also drive and manage complex projects.
This role works with sensitive content or situations and will be exposed to graphic, controversial, or upsetting topics or content.
At Google we work hard to earn our users’ trust every day. Trust and Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
Responsibilities
- Develop, implement, and enforce scalable Google Ads and Shopping policies across multiple geographies. Innovate tools, systems and processes for implementing policies to maximize efficiency and optimize resources.
- Collaborate with policy, product and engineering teams to influence product and format policy decisions, in order to improve the user experience for policy-related issues at scale.
- Manage and resolve escalations from internal and external stakeholders. Identify escalation trends and provide feedback to strengthen formats, systems, policies, and processes.
- Identify gaps or conflicts in the existing policy framework, develop scalable solutions, and work to obtain consensus across the organization.
- Grow awareness and appreciation of advertising policy issues across the company, particularly among regional stakeholders.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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