Global Lead, Creator Service Delivery
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Minimum qualifications:
- Bachelor's degree, or equivalent practical experience.
- 13 years of experience in a sales management consulting, sales operations, sales leadership or related role.
- 10 years of experience leading a technology-focused vendor program.
- 8 years of experience in people management.
- Experience building business cases or plans that incorporate market research, competitive intelligence, and internal resource analysis to recommend a course of action.
Preferred qualifications:
- Experience working with multiple vendors, running sales or account management process, support processes for B2B and managing vendor contracts, particularly in a managed services environment.
- Technical aptitude and knowledge of ML/AI Ops.
- Proven ability to build trust-based relationships with senior management across IT, businesses, vendors and other stakeholders.
- Excellent communication, negotiation, and influencing skills.
- Strong executive management and presentation skills.
About the job
YouTube has grown into a community used by people across the globe to access information, share video, and shape culture. The YouTube team helps budding creators build careers, creates products like YouTube Kids, YouTube Music, and YouTube Gaming, and engages communities around shared passions and global conversations. Together, we empower the world to create, broadcast, and share.
Creators are the lifeblood of YouTube. The Creator Support Vendor Operations team is dedicated to delivering an exceptional experience for YouTube's valued partners and creators through our vendor network. We world with cross-functional partners in Product, Engineering, and Service Design to consistently prioritizes partner and creator needs, whether resolving complex issues, providing comprehensive platform education, or facilitating channel growth, we advoacate for a partner/creator-centric approach.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
The US base salary range for this full-time position is $198,000-$279,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Partner with product teams and lead the implementation of creator-specific support workflows.
- Develop vendor performance management standards along with key stakeholders across multiple parameters - quality, time, innovation, cost, user experience, value generated, productivity, etc.
- Act as a key point of contact for senior leadership across customer stakeholders and vendors, on matters pertaining to overall vendor strategy and performance.
- Establish and set strategic direction for the Creator Support team and report vendor performance.
- Manage a global team.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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