Software Engineering Manager, Site Reliability, Cloud Incident Response
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 8 years of experience with software development in one or more programming languages (e.g., Python, C, C++, Java, JavaScript).
- 3 years of experience in a technical leadership role; overseeing projects, with 2 years of experience in a people management, supervision/team leadership role.
Preferred qualifications:
- Master's degree or PhD in Computer Science, or a related technical field.
- Experience working in a changing organization.
About the job
Site Reliability Engineering (SRE) combines software and systems engineering to build and run large-scale, massively distributed, fault-tolerant systems. SRE ensures that Google Cloud's services—both our internally critical and our externally-visible systems—have reliability, uptime appropriate to customer's needs and a fast rate of improvement. Additionally SRE’s will keep an ever-watchful eye on our systems capacity and performance.
Much of our software development focuses on optimizing existing systems, building infrastructure and eliminating work through automation. On the SRE team, you’ll have the opportunity to manage the complex challenges of scale which are unique to Google Cloud, while using your expertise in coding, algorithms, complexity analysis and large-scale system design. SRE's culture of diversity, intellectual curiosity, problem solving and openness is key to its success. Our organization brings together people with a wide variety of backgrounds, experiences and perspectives. We encourage them to collaborate, think big and take risks in a blame-free environment. We promote self-direction to work on meaningful projects, while we also strive to create an environment that provides the support and mentorship needed to learn and grow.
The team's mission is to create a dependable experience for GCP customers. In this role, you will be responding to and helping to coordinate, mitigate, or resolve major incidents across all of GCP. The Cloud Incident Response Team supports the responders, tooling, and outcomes for GCP Major Incidents. The team collaborates across GCP products, customer facing teams, and a wide range of stakeholders.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Participate in on-call rotation supporting Critical Incident Response for GCP.
- Focus on high-quality customer outcomes and continuous collaboration across GCP teams.
- Create IMAG training and processes for incident management life-cycle and partnering with Cloud SRE UTLs, and Cloud Support leadership team.
- Build systems and tooling to support the team, improve visibility, detection of issues, communications to customers, stakeholders, and customer facing teams.
- Define and escalate risks in Cloud, reduce incident probabilities with strategic and tactical/pragmatic approaches as needed.
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