Field Manager, Technical Account Advisor (English)
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Minimum qualifications:
- Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.
- 10 years of experience in a customer-facing role supporting customers in cloud operations, technical support, escalation management, or IT consulting.
- 10 years of experience working with stakeholders to architect, develop, or maintain cloud solutions in cloud environments.
- 3 years of experience in people management, including developing, leading, mentoring, and running a customer-facing technical team.
- Ability to communicate in English fluently as this is a customer-facing role that requires communicating with clients and stakeholders.
Preferred qualifications:
- MBA or Master’s degree in a Management, Technical, or Engineering field.
- Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-parties to deliver high-impact solutions.
- Experience in application or workload migration to public cloud providers.
- Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
- Ability to present technical materials effectively to stakeholders and to engage effectively with executives of large enterprises on both technical and non-technical matters.
- Excellent communication, presentation, problem-solving, and people management skills.
About the job
Google's Advertiser Technical Solutions team is a technology group dedicated to developing and managing our largest partnerships. As a Customer Solutions Technical Account Manager on the team you will serve as the main point of contact for our partners. You'll work with teams throughout Google to solve our partners' most pressing technology challenges, using our display advertising products. This role is dedicated to the growing Turkish, Middle East and North African markets and requires frequent travel.
As a Field Manager, you'll be responsible for a team that ensures that customers get the most value from their Google Cloud Platform and Workspace investments. You'll lead and mentor a team of Technical Account Advisors leveraging their technical expertise and customer service skills to create a compelling customer experience enabling customers to succeed with Google Cloud.
You will ensure quality for your team’s customer engagements, developing relationships with key stakeholders internally and externally that will help your team deliver on the customer’s technical requirements and business goals. You value successful delivery and execution on customer engagements above all and will lead by doing when it comes to making customers in your region successful.
The Technical Account Advisor Service is a value-add service available to enhance and support customers for both Google Cloud Platform (GCP) and Workspace. Technical Account Advisors represent customer health on Google Cloud and proactively guide customers to operate effectively and efficiently in the cloud. As trusted Technical Advisors, they ensure customers receive attentive care, proactive guidance, and a stateful relationship with Google Cloud.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Manage customer delivery obligations and identify Technical Account Advisor (TAA) Value Added Service opportunities, collaborating with regional leads to define successful customer engagement delivery and execution.
- Establish the team as strategic advisors for Google Cloud Platform and Google Workspace accounts, aligning with business priorities, developing and sharing best practices across regions, emphasizing shared success.
- Build relationships with Sales teams to support strategy, customer success, and go-to-market initiatives.
- Support cloud adoption by removing blockers, leading feature requests, and resolving issues. Drive cloud adoption initiatives through partners.
- Support initiatives to scale through partners and accelerate Google Cloud adoption, enhancing partner capabilities by establishing go-to-market strategies and sharing best practices.
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If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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