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Executive Engagement, Office of the President, Customer Experience

GoogleKirkland, WA, USA; Sunnyvale, CA, USA
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Kirkland, WA, USA; Sunnyvale, CA, USA.

Minimum qualifications:

  • Bachelor’s degree or equivalent practical experience.
  • 10 years of experience working in an enterprise technology sales environment, including exposure to the Cloud industry.
  • 5 years of experience supporting executive leadership in external engagement with customers, partners and media.
  • Ability to travel up to 25% of the time.

Preferred qualifications:

  • 10 years of experience in executive engagement, with the ability to constructively advise and counsel.
  • Experience managing and inspiring direct and virtual teams to drive to clear outcomes, working towards tight deadlines, including influencing and partnering with Field sales team, Communications, PR/AR, Policy and any other cross-functional team to ensure successful initiatives.
  • Experience delivering and landing one-to-few customer communications from senior leadership as needed (e.g., organization updates to key customers, tailored ‘newsletters’ for customers, Advisory Board management, etc.).
  • Experience transforming ambiguous goals into impactful and measurable programs, leveraging program management skills.

About the job

The Global GTM Customer Experience Organization is the engine that will help our customers organizations move even faster through the entire life-cycle of innovation – from ideating in a briefing center, to adopting a solution tailored for their industry or designing one for their needs, to driving business outcomes at scale with partners or consulting services, to tapping into our learning portfolio to help our customers and their employees embrace technology and adapt quickly.

This role supports the President of Customer Experience for Google Cloud. This is an opportunity to work within a team with high visibility at Google. You’ll engage with many different stakeholders - in Cloud, across Google, externally and more. Every day on the job will be different. The position offers significant exposure to the business at a senior level, providing opportunities to interact and understand the strategic priorities of the organization.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full-time position is $156,000-$234,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

  • Develop and lead a comprehensive engagement strategy for the President of Customer Experience, aligning with Google Cloud's strategic priorities.
  • Collaborate with key stakeholders across Google Cloud and Alphabet to shape the President's communication and engagement strategy for internal and external audiences.
  • Work closely with field teams to plan and execute the President's engagements, including customer, partner, and event briefings.
  • Manage all stages of the President's external engagements, from triaging requests to on-site execution and post-event follow-up.
  • Execute on deliverables for the President's key engagements and drive communications across the President's organization, including newsletters, town halls, and operational communications.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
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