Customer Engineer, Chrome Enterprise
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Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 8 years of experience in a technical project management or a customer-facing role.
- 3 years of experience working with Enterprise operating systems (e.g., Chrome).
- 3 years of experience architecting and supporting software deployment for enterprises, within Device Management solutions and end user computing.
Preferred qualifications:
- Experience in the following areas of IT infrastructure: Networking (e.g., VPN, Wireless, protocols), Identity Management (e.g., SSO, SAML, ActiveDirectory), and Security (e.g., VPN, firewalls).
- Experience with application delivery including: web application and integration (e.g., HTML5, JavaScript, CSS), VDI solutions (e.g., Citrix, VMWare, RDP), and Mobile Apps.
- Experience with managed endpoint devices (e.g., PC or mobile), and the growing ecosystem of browser-based applications and collaboration tools.
- Familiarity with Android and Chrome (e.g., Linux system architecture/administration, Java/HTML5 development, Android development, ADB, etc.).
About the job
As a Customer Engineer on the technical sales team, you will be supporting the Enterprise segment, focused on Indonesia and the Philippines. You will equip companies with Google tools to make technology at work more equitable, simple, secure and shareable. You will inspire leading companies and government agencies to work smarter with cloud or web first strategies through Chrome Enterprise and take advantage of advanced Enterprise capabilities for administrative controls.
Chrome OS delivers quality computing at scale to provide universal and unfettered access to information, entertainment, and tools. Our mission is to empower anyone to create and access information freely through fast, secure, simple, and intelligent computing.
Responsibilities
- Identify customers business and technical requirements. Devise and deliver solution proposals highlighting value statements against those needs, and bring Google’s innovation into their infrastructures.
- Work with the sales team to guide and accelerate the transition of leading companies, partners and government agencies to Chrome Enterprise, which encompasses Chrome Enterprise Premium, Chrome OS, and their collective management tools.
- Identify key customer technical objections and develop the strategy to resolve technical impediments. Make recommendations on use cases, integration strategies, security, and device management policies required to implement a complete solution.
- Lead technical aspects of solution evaluations, including product and solution briefings, proof-of-concept facilitation, the coordination of supporting technical resources within Google and our channel. Collect, synthesize and analyze customer feedback guiding future product direction.
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