Trust and Safety Analyst, User Feedback
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 4 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.
- Experience working with SQL, coLaboratory, Python.
- Experience in data analysis and working with datasets or LLMs.
Preferred qualifications:
- Master's degree in relevant field.
- Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or in a scripting/programming language (e.g., Python).
- Experience with machine learning.
- Experience using statistical analysis and hypothesis testing.
- Excellent communication and presentation skills (written and verbal) and the ability to influence cross-functionally at various levels.
- Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.
About the job
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
In this role, you will analyze User feedback to identify opportunities of improving Policy enforcement on Google Ads. We value User and implement solutions to improve coverage, extract value for the feedback (i.e., Enforcement leads and opportunities to improve our policy coverage, LLM/models to identify actionable opportunities) and build solutions to make user accessible to product and enforcement.
At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
Responsibilities
- Design and implement integrations between business objectives and business systems, including designing and building strategies that support these business systems.
- Conduct strategic analysis, optimize business performance, and deliver within relevant product areas, including analyzing data, identifying trends, and developing solutions that improve business performance.
- Manage projects involving multiple stakeholders, tight timelines, important organizational implications, and changing circumstances.
- Perform complex data analyses to derive insights that help identify and fight abuse across our products.
- Review graphic, controversial, and sometimes offensive/sensitive content during the course of this role.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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