Sales Manager, SBS, Google Customer Solutions (English, German)
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 8 years of business experience in advertising, marketing, consulting, media, business development, or advertising agencies.
- Experience leading a business team or developing business professionals.
- Experience building a book of business.
- Ability to communicate in English and German fluently in order to coach sellers internally and interact with customers externally.
Preferred qualifications:
- Experience with or coaching digital campaign management, particularly in Ads or competing products.
- Experience managing and inspiring high-performance business teams and in digital media.
- Experience in building relationships with internal and external executive-level stakeholders, particularly in an advertising or marketing context.
- Knowledge of the Swiss or Austrian marketing ecosystem.
- Ability to own business team operations, including portfolio management, team building, Knowledge Performance Indicators (KPI) measurement and execution.
- Ability to model and coach behaviors including executive-level engagement, effective questioning, and objection handling.
About the job
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
Google Customer Solutions (GCS) Business teams are trusted advisors and engaged sellers who maintain focus on customer success by bringing the best Google has to offer. On the Small Business Sales (SBS) team, you will lead, coach, and motivate the team to use consultative business skills to understand our advertiser's needs and deliver solutions. You will own relationships and partner directly with clients to deliver sustainable solutions. You will accelerate business growth and think strategically about the business segment while working cross-functionally with partner teams.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
Responsibilities
- Lead the management, operations, training, coaching and support of a Business team of Account Strategists to deliver on business growth, engagement, and customer satisfaction goals for a portfolio of customers.
- Work with the executive leaders to ensure collaboration between your team, partner sellers, and cross-functional teams, and align on Google-wide priorities.
- Cultivate customer relationships through key executive level meetings and speaking engagements.
- Guide and hold the team accountable to building and managing effective long-term plans with their customers.
- Define the future of deep customer interaction (e.g., automation, first-party data, customer lifetime value, DeepCRM analysis, Online to Offline, Customer Relationship Management (CRM) integrations, etc.)) and help develop the necessary infrastructure and processes.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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