Premium Partners Solutions Consultant
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Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 10 years of experience in a project management or a customer-facing role.
Preferred qualifications:
- Experience in XML, HTML, or UNIX/Linux.
- Experience with technical support and troubleshooting.
- Proven record of providing high touch support to enterprise customers or partners.
- Ability to manage multiple assignments simultaneously, work independently and drive projects to completion with guidance and attention to detail.
- Excellent organizational, project management, and written and verbal communication skills.
About the job
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
The US base salary range for this full-time position is $174,000-$252,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Responsibilities
- Work with customer project managers and Google Technical Services (Travel Services) Flights Solutions Engineers to define project deliverables and develop detailed project plans. Track progress against the project plan, identify dependencies and potential roadblocks and mitigating risk to ensure deliveries.
- Analyze customer requirements and objectives. Responsible for the gathering and documentation of requirements, and participate in the authoring of these documents.
- Manage troubleshooting and resolution of integration-related issues, work closely with technical teams to resolve issues, and provide support for strategic partners of Google.
- Participate in our 24-7 oncall rotation.
- Coordinate with internal teams to define and manage responsibilities for the overall partner base. Provide feedback to Product, Sales and related teams on opportunities to improve product design. Escalate trends and file bugs and feature requests.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.