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Support Configuration and Admin Specialist, gTech gUP

GoogleDublin, Ireland

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 2 years of experience in a project/program management, consulting, or client-facing role.

Preferred qualifications:

  • Experience with basic web development projects (HTML) or configuration systems.
  • Ability to work globally and cross-functionally exhibiting strong leadership, project management, communication, and teamwork.
  • Capacity to deepen technical and functional skills in a fast-changing cross-platform environment.
  • Distinctive problem-solving, technical troubleshooting, and analytical capabilities.

About the job

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).

Responsibilities

  • Own the support configuration and systems administration for a set of products through usage of a number of advanced admin tools as well as code-based rules systems.
  • Collaborate with product operations support teams to develop and execute product-specific, multi-channel support strategies.
  • Investigate and troubleshoot support platform and escalation channel issues.
  • Ensure adherence to a high quality experience through building and maintaining high-fidelity implementations.
  • Drive improvement to the support systems through new processes, feature advocacy, and documentation.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

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