Manager, Google Customer Solutions
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 8 years of experience in digital marketing or digital media/advertising sales.
- 2 years of experience in people management.
- Experience influencing or selling to C-level stakeholders.
Preferred qualifications:
- Knowledge of traditional and online marketing strategy and tactics.
- Ability to model and coach business behaviors including executive engagement, effective questioning, objection handling, and promotions.
- Ability to grow in a rapidly changing environment.
- Ability to drive and innovate product completion.
- Excellent communication, problem-solving and investigative skills.
- Proven track record of leading high performing sales teams; working to quarterly business and product goals.
About the job
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
Responsibilities
- Recruit, retain and develop a client-facing and high-performing sales team.
- Deliver against business and product targets, grow engagement and client satisfaction for a portfolio of small business in an assigned market.
- Analyze data trends, and client performance with your team to develop strategic plans for customers while tracking activity and provide detailed data analysis weekly, driving consistent Customer Relationship Management (CRM) tracking.
- Coach business behaviors including executive engagement, effective questioning, objection handling, and selling.
- Deliver complex advertising solutions with the help of your team and create a culture of business innovation and advertiser success on the team.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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