Account Manager, Gaming, Large Customer Sales (English, Vietnamese)
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in media account management or the advertising industry.
- Ability to communicate in English and Vietnamese fluently to communicate with and support Vietnamese speaking customers.
Preferred qualifications:
- 6 years of experience in the digital media space.
- Experience with analytics and spreadsheet software.
- Experience in client side, agency, or digital platform promoting digital media solutions.
- Experience in sales environments, promoting digital media solutions or with Google products to deliver results.
- Knowledge of Google advertising products across Apps, Video, Display, and Search.
- Ability to develop solutions through data.
About the job
Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
In this role, you will be the product expert who brings Google solutions to solve customer business and marketing issues. You will develop relationships and deliver perspectives to customers in Vietnam. You will be a performance-driven digital marketing professional, with experience in Search, Display/Video, Apps solutions and can deliver customer service. You will work with internal and external stakeholders demonstrating your project management capabilities and coordinate implementation, execution and troubleshooting of Google solutions across multiple stakeholders.
Google's Large Customer Sales (LCS) teams are strategic partners and industry thought leaders to the world's leading brands and agencies. We continuously challenge how customers think about their business and how Google can support growth. We focus on helping these players navigate profound industry shifts and drive outsized business performance by competitively selling Google's full suite of advertising solutions across Search, YouTube, Measurement, and more. As a member of our LCS team, you'll have the unique opportunity to sell at the forefront of technology, collaborating with executives, influencing market-shaping strategies, and delivering tangible results that significantly impact major global businesses and drive the growth of Google.
Responsibilities
- Be the product expert guiding customers and agencies on key Google products and solutions which can support customer's business and marketing objectives. Act as the primary contact for troubleshooting, how-to emails, new products and policy, and implementation questions.
- Develop tactical account planning/execution, implement customer strategy and cultivate and develop relationships with execution teams at customers and agencies guiding them through product execution and handling troubleshooting.
- Manage campaign delivery and account performance. Support a brief response process, provide product insights, develop media plans, and collaborate with the industry manager on responding to briefs from agencies and customers.
- Educate and advocate for Google when presenting to customers and agencies on new products, campaign results, and performance. Develop a relationship with new and existing Vietnamese and English-speaking partners in region/covering Vietnam business.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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