Account Strategist, Engage, Google Customer Solutions (English, Mandarin)
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in advertising, sales, marketing, consulting, or media.
- Ability to communicate in English and Mandarin fluently to support client relationship management in this region.
Preferred qualifications:
- Experience in advertising, media account management and achieving quotas to drive client growth.
- Ability to assess and solve client needs through effective questioning, objection handling and competitive selling.
- Ability to use problem-solving skills to leverage data to uncover insights to support proposals and analyze impact.
- Ability to manage multiple projects while paying strict attention to detail and working individually and with others.
- Excellent presentation and communication skills with peers, management, cross-functional teams and clients.
About the job
Businesses of all shapes and sizes rely on Google’s unparalleled
advertising solutions to help them grow in today's dynamic marketing
environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
As an Account Strategist in the GCS Engage Team, you will provide quality client service, research and market analysis. You will anticipate decisions, uncover the business needs of Google's clients and understand how our range of product offerings can grow their business. You'll set the goal and the strategy for how their advertising can reach thousands of users. Your understanding of online media and commercial acumen will shape how new and existing businesses grow. You will understand customers needs and the details of individual campaigns and explore and uncover business opportunities for clients. Working with our clients, you'll set a strategy for how their products and services can reach users. You will work as part of a team and use your creativity to grow and transform the business.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
Responsibilities
- Manage a portfolio of medium size businesses by understanding growth drivers, identifying opportunity for growth, managing risks and creating plans for achievement.
- Collaborate within the sales team and align workflow among team members to execute on a plan and ensure accountability to meet or exceed goals while delivering outstanding customer experience.
- Improve our customer relationships and share performance-enhancing suggestions. Conduct outbound calls to establish relationships and work with existing clients to generate growth and improved client success.
- Identify key client stakeholders to support Customer Business Objectives and annual digital marketing plans. Assess and solve client needs through effective questioning, objection handling and competitive selling.
- Coach junior team members on achieving targets and client engagement.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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