Account Manager, Google Shopping Solutions (Czech, Slovak)
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 3 years of experience in technology sales or working with customers in a sales role.
- Ability to communicate in Czech or Slovak fluently in order to communicate with customers in The Czech Republic and Slovakia.
Preferred qualifications:
- Experience delivering against operational and output goals, in a fast-paced and sometimes ambiguous environment with scarce resources.
- Knowledge of the Central Europe online advertising and retail markets.
- Ability to utilize and partner effectively with supporting teams to troubleshoot customer issues and provide outstanding customer experience.
- Ability to synthesize and surface business insights to inform and develop business strategy, as well as to comprehend and align needs from different stakeholders with an influential approach.
About the job
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
Responsibilities
- Work with merchants across a selected market to advise them on their Shopping campaign strategy. Manage a dedicated client portfolio applying best practice for portfolio management and consistent service levels.
- Develop and maintain Shopping Ads and Merchant Center product suite.
- Deliver against key operational KPIs.
- Apply customer-facing best practices to engage with merchants and agencies to understand their priorities and manage expectations.
- Help selected merchants grow their Return on Investment (ROI) and investment in Shopping Ads through product expertise and optimization recommendations.
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