Senior Program Manager, Process Excellence
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 7 years of experience in program or project management, or managing cross-functional or cross-team projects.
Preferred qualifications:
- Experience leading and completing global process design or process improvement projects.
- Experience with design thinking, change management and project management methodologies.
- Experience with creating and analyzing critical user journey maps and conducting statistical analyses of process performance.
- Black Belt or Master Black Belt level knowledge of Six Sigma or Lean methodologies.
- Ability to gather customer requirements, define process measures, identify root causes, design process improvements, and measure project outcomes.
- Ability to discern when to employ structured problem-solving methodologies and when to adapt them to unique situations.
About the job
Google's known for our innovative technologies, products and services -- and for the people behind them. Whether you are making our staffing systems more efficient, planning for our growth, building relationships on college campuses or cultivating the next generation of computer scientists, you have an eye on the staffing needs of Google and the broader hiring landscape. You are focused on cultivating outstanding candidates for Google's long-term hiring needs, and work across a cross-functional and international group of staffing teams. You are both scrappy and resourceful, creative and driven -- and excited to share the magic of working at Google.
The People Operations (POps) Process Excellence Team is a group of trusted experts, sought out for their ability to disentangle process complexity, bring people together, and deliver meaningful outcomes. The team helps People Operations services get better faster by focusing improvement efforts on what will drive the greatest impact. They bring proven process design methods to People Operations through direct support of project teams, coaching project leaders, and spreading best practices via training.
Great just isn't good enough for our People Operations team (known elsewhere as "Human Resources"). We bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field. You’ll play an essential role advancing a more diverse, accessible, equitable, and inclusive Google through our hiring, promotion, retention, and inclusion practices.
Responsibilities
- Lead or collaborate on cross-functional, global programs, focused primarily on business process improvement, process design, process management, and the change management necessary to drive adoption of new practices.
- Manage relationships with clients in People Operations and partner engineering teams to understand and assess their unique challenges and to build advisory relationships.
- Collect and document business requirements and partner with engineering teams to translate them into system requirements. Write project charters, problem statements, and business cases.
- Establish meaningful process measures, determine root causes, identify meaningful improvements and drive change management to ensure new processes/technology lands well with Googlers and People Operations teams.
- Create and deliver effective presentations and written communications to keep stakeholders informed and educated on complex business change initiatives.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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