Account Strategist, Engage, Google Customer Solutions (English, Mandarin)
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in advertising, sales, marketing, consulting, or media.
- Ability to communicate in Mandarin and English fluently to support client relationship management in this region.
Preferred qualifications:
- Experience strategically assessing and achieving client success via business techniques, including effective questioning, objection handling, and engaged promotion.
- Experience in launching and managing paid digital advertising campaigns, particularly in Google Ads and other digital marketing platforms.
- Ability to manage and prioritize a portfolio in an advertising or media sales context, and demonstrated ability to achieve goals to drive growth.
- Ability to use problem-solving skills to leverage data to uncover insights to support proposals and analyze impact.
- Ability to build compelling narratives and utilize storytelling as a client engagement strategy.
About the job
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
As an Engage Account Strategist, you will provide client service, research and market analysis. You will anticipate decisions, uncover the business needs of our key clients and understand how our range of product offerings can grow their business. You will set the outlook and the strategy for how their advertising can reach thousands of users. Your understanding of online media and commercial acumen will shape how new and existing businesses grow. You will listen to the customers needs, understand the details of individual campaigns and explore and uncover business opportunities for key clients. Working with our clients, you will set a strategy for how their products and services can reach users. You will work as part of a team and use your creativity to grow and transform the business. This is a customer-facing role that requires interactions in English and Mandarin with local clients and stakeholders.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
Responsibilities
- Manage a portfolio of medium size businesses by understanding growth drivers, identifying opportunity for growth, managing risks and creating plans for achievement.
- Collaborate within the sales team, align workflow among team members to execute on a plan and ensure accountability to meet or exceed goals while delivering outstanding customer experience.
- Improve our customer relationships and share performance-enhancing suggestions. Conduct outbound calls to establish relationships and work with existing clients to generate growth and improved client success.
- Identify key client stakeholders to support customer business objectives and annual digital marketing plans. Assess and solve client needs through effective questioning, objection handling and engaged promotion.
- Build knowledge of how Google advertising products work and can be used to help meet a wide range of marketing objectives.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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