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Vertical Lead, Suicide and Self Harm

YouTubeSingapore

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 10 years of experience in data analytics, Trust and Safety, policy, cybersecurity, business strategy, or a related field.
  • 1 year of experience in people management or leading a team.

Preferred qualifications:

  • Experience in leading a team or managing people in an investigative, anti-abuse environment (e.g., content abuse, spam, or other behavioral abuse).
  • Ability to work in a changing industry and manage ambiguity through quantitative insights.
  • Ability to lead a team to identify problems, structure analysis and promote impact.
  • Ability to build relationships with cross-functional partners across geographies.
  • Excellent business judgment, collaboration, and communication skills.
  • Excellent investigative skills.

About the job

Google's brand is only as strong as our users' trust--and their steadfast belief that our guiding principles are what's best for them. Our Trust and Safety team has the critical responsibility of protecting Google's users by ensuring online safety by fighting web abuse and fraud across Google products like Search, Maps, Google Ads and AdSense. On this team, you're a big-picture thinker and strategic leader. You understand the user's point of view and are passionate about using your combined technical, sales and customer service acumen to protect our users. You work globally and cross-functionally with Google developers and Product Managers to navigate challenging online safety situations and handle abuse and fraud cases at Google speed (read: fast!). Help us prove that quality on the Internet trumps all.

As a Manager in Trust and Safety, you lead a team responsible for protecting Google and its users by fighting abuse and fraud for at least one Google product. You ensure trust and reputation not only for this product, but also for Google as a broader brand and company. You are a strategic leader who possesses the ability to work globally and cross-functionally with several internal stakeholders through effective relationship building, influence and communication. You demonstrate analytical thinking through data-motivated decisions. You have the technical know-how, charisma and ability to work with your team to make a big impact. At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Responsibilities

  • Leverage people management, mentoring, and coaching experience to lead a global team. Deliver Service Level Agreement (SLAs) across multiple operational outcomes.
  • Work with all the global vendor operation leads to shape direction and resource allocation for Content Review operations.
  • Prepare presentations and communicate initiatives to management and to the organization. Liaise with policy, Public Relations (PR), and Legal teams to craft and implement process solutions to trends.
  • Manage relationships with Product and Engineering teams on product launches, including tools and classifier development, research and experimentation, and data and analytics.
  • Work non-standard, on-call rotation weekend and holiday.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
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