Senior Associate, Strategy and Operations, Central gTech
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This role may also be located in our Playa Vista, CA campus.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: New York, NY, USA; Atlanta, GA, USA; Chicago, IL, USA; Los Angeles, CA, USA; San Francisco, CA, USA; Sunnyvale, CA, USA.Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 4 years of experience in management consulting, sales operations, business strategy, investment banking, venture capital, private equity, or corporate advisory, or 2 years of experience with an advanced degree.
- 2 years of experience working with executive stakeholders.
- 2 years of experience developing business strategies or managing cross-functional initiatives.
Preferred qualifications:
- MBA or Master's degree in a related field (e.g., Business, Legal, Marketing, Finance, Technical).
- Experience executing complex strategic and operational initiatives, with excellent problem-solving skills.
- Experience implementing strategic and large-scale initiatives/projects in a demanding, change-oriented, fast-paced environment requiring a high degree of deadline-driven productivity.
- Knowledge of best practices in business and service operations, customer support operations, and internet/online media.
- Proficiency with structuring strategic analysis and messaging using spreadsheets and presentations.
- Ability to work with different team members to design processes and implement strategic projects that solve business problems.
About the job
The Central gTech Strategy and Operations organization focuses on the most critical and influential cross-gTech initiatives, ensures cross-functional alignment of goals and execution, provides business critical insights using analytics, and helps teams across gTech drive strategic partnerships and new initiatives forward. We stay focused on aligning the highest-level organizational priorities with strong day-to-day operations, and help evolve early stage ideas into future-growth initiatives.
In this role, you will drive solutions to complex, ambiguous, and high-visibility business problems and opportunities for gTech – touching on a variety of topics ranging from AI/automation, the future of customer experience, innovative ways to drive operational efficiency, and more. You will be at the forefront of building and driving these solutions while working closely with business partners (across gTech, GTM, Product, Sales, etc.), influencing the vision and goal setting, helping transform early stage ideas into future-growth initiatives, and managing operations to ensure a strong landing that drives measurable impact. You will be a strong subject matter expert and range from leading and contributing to a variety of projects.
Responsibilities
- Act as a strategic partner to the business supporting leadership on service transformations, operational excellence, organizational initiatives and helping chart out and fulfill key strategies for the business in line with leadership’s strategic vision.
- Define, launch and drive strategic and analytical initiatives to directly and indirectly improve customer experience, improve internal and external facing processes and operations, working closely with cross-functional teams, executive stakeholders, and senior leadership.
- Problem solve with senior leaders to deliver strategic insights and recommendations based on business analyses.
- Collaborate with cross-functional stakeholders in annual business planning, headcount management, key organizational metrics, and other operationally strategic projects.
- Identify gaps and propose changes to existing policy, systems and process frameworks; develop scalable solutions and work to manage risks across the organization and develop best practices that are a benefit across the organization.
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