Outcome Customer Engineer, SaaS Delivery
- linkCopy link
- emailEmail a friend
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience with cloud native architecture in a customer-facing or support role.
- Experience in technical program management (e.g., cloud migrations, technical implementations, transformation programs, production-ready deployments).
- Experience generating revenue forecasts.
- Leadership experience (e.g., people management, team lead, mentorship, coaching).
Preferred qualifications:
- Experience with software life-cycles, building tools, and architecting/developing software for scalable, distributed systems (e.g., data platform, AI/ML, infrastructure).
- Experience as a pre-sales manager or technical customer-facing people manager within a professional services or sales engineering team.
- Experience managing a team through pre and post sales processes and delivery, operations and career development (e.g., account mapping, quota setting, performance management, managing sensitive information).
- Experience engaging with, and presenting to, technical stakeholders/executive leaders (e.g., delivering compelling messages by audience, asking questions, leading conversations that drive accelerated value realization and business opportunity).
About the job
As an Outcome Customer Engineering (OCE) Manager, you will lead and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. You are responsible for accelerating value and moving customers from agreement to consumption as quickly as possible. You will drive this velocity by managing the delivery process, leveraging skills in sales, market knowledge, direct technical engagement, and project management.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities
- Lead a team of outcome customer engineers, focusing on team culture, talent strategy, and skills development to deliver successful cloud transformation outcomes for customers and accelerate value realization.
- Balance technical leadership with operational excellence, support team’s progress and success against delivery plans to drive the initial and ongoing ramp of workloads.
- Develop customer executive relationships and act as a partner on cloud, transformation implementation, expansion opportunities, and escalations.
- Collaborate cross-functionally across Google, partners, and teams to resolve technical roadblocks including capacity needs and constraints and product problems affecting customer satisfaction.
- Contribute to revenue forecasting based on ramp projections.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.