Staff Solutions Consultant, Compliance Programs
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Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 10 years of experience in a project management or a customer-facing role.
Preferred qualifications:
- Experience working with internal, external, or regulatory body auditors.
- Experience with common controls and regulatory frameworks for Medical Devices, or Hardware Safety.
- Experience collaborating cross-functionally with internal teams and stakeholders across different functions and geographies.
- Experience with adding structure in a complex, and ambiguous environment.
- Excellent investigative skills.
About the job
In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Manage projects and programs within team scope, including planning, status reporting, timeline estimation, issue tracking, meeting facilitation, and maintaining project documentation.
- Serve as subject matter expert and single point of contact within Devices, Services, Platforms, Ecosystems (DSPE) Customer Support product vertical for Global Compliance Operations. Manage and execute support and tooling initiatives on behalf of compliance operations within the organization.
- Be responsible for driving programs, covering compliance programs, tooling changes, and post-market surveillance monitoring for Google hardware.
- Collaborate with cross-functional teams to address compliance challenges and implement solutions.
- Help generate metrics to measure process effectiveness and provide cross-functional partner insights. Participate in quarterly business reviews with partners to formulate risk mitigation solutions, with minimal guidance.
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If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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