Technical Account Manager, Workspace, Google Cloud Consulting (English, French)
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience supporting enterprise customers in cloud operations (e.g., launch, capacity planning, product release management), technical support, escalation management, or comparable IT consulting role.
- Ability to communicate in English and French fluently as this is a customer-facing role that requires interaction with local stakeholders.
Preferred qualifications:
- Experience in Software-as-a-Service (SAAS) application deployment like Google Workspace.
- Experience in application/workload migration to public cloud providers like Google Cloud Platform.
- Experience collaborating with channel partners, systems integrators, and third-party developers to deliver solutions.
- Experience collaborating across business units internally, and at large enterprises.
- Knowledge in one of the following: IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems and content delivery networks.
- Excellent written communication, presentation, problem-solving, and management skills, with a focus on translating business requirements into technological solutions.
About the job
Our Professional Services Organization in Google Cloud delivers product and implementation expertise to our strategic customers to help them get the most out of their Google Cloud investments.
As a Technical Account Manager (TAM) for Workspace customers, you will draw on customer-facing skills and technical acumen to help customers successfully deploy and adopt Google Workspace and Google Cloud products. You will have experience with SAAS deployment and adoption, program management, enterprise technology implementation, strategy development and customer advocacy that play a critical part in your day-to-day work driving success at our most critical customers.
You will lead the successful deployment and adoption of Workspace and Google Cloud at leading organizations, guiding them through the strategic and technical facets of their Cloud transformation journey. You will manage the successful delivery of Professional Services engagements to primarily drive deployment and adoption of Workspace customers, as well as some other Google services, like Google Chrome, Google Cloud, BigQuery, Chromebooks, and more. As a TAM, you will regularly engage with stakeholder groups, including executives of large enterprises and a cross-functional and geographically dispersed team. You will utilize your relationship management skills and technical knowledge to effectively communicate at all levels of the organization. You will also travel domestically and internationally approximately 25% of the time.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Lead the implementation journey, provide technical guidance, and manage timelines, milestones, migration goals, and business transformation strategies.
- Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
- Develop strategic relationships with key stakeholders (e.g., C-Suite, IT team leads) to understand a customer’s business and develop strategic roadmaps. Partner with Sales to lead quarterly business reviews and executive sessions.
- Plan for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering (SRE) to ensure customer success. Work with customers and Support to guide issues and escalations to resolution.
- Develop best practices and assets based on learnings from customer engagements that help accelerate cloud adoption and support initiatives to scale through partners.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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