Product Manager, Applied AI, Customer Experience, Google Cloud
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in product management or related technical role.
- 2 years of experience developing or launching products or technologies within artificial intelligence or machine learning (AI/ML).
Preferred qualifications:
- Master's degree in a technology or business related field.
- 5 years of product management experience.
- 2 years of experience developing new and evolving features for Software-as-a-Service (SaaS) platforms.
- Experience in the Contact Center as a Service (CCaaS), Unified Communications as a Service (UCaaS), or enterprise communication solutions space.
- Experience with AI/ML technologies, particularly in areas related to natural language processing (NLP), speech recognition, virtual agents, or conversational AI platforms.
- Experience successfully managing complex web and mobile app projects from inception to launch.
About the job
At Google, we put our users first. The world is always changing, so we need Product Managers who are continuously adapting and excited to work on products that affect millions of people every day.
In this role, you will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. You can break down complex problems into steps that drive product development.
One of the many reasons Google consistently brings innovative, world-changing products to market is because of the collaborative work we do in Product Management. Our team works closely with creative engineers, designers, marketers, etc. to help design and develop technologies that improve access to the world's information. We're responsible for guiding products throughout the execution cycle, focusing specifically on analyzing, positioning, packaging, promoting, and tailoring our solutions to our users.
Cloud's Applications organization is focused on creating a comprehensive portfolio of AI-powered applications. Building on Google Cloud's infrastructure and platform strengths, the introduction of Gen AI provides a unique opportunity to expand into the SaaS market. The Applied AI team is developing AI-driven applications with low/no-code tools and out-of-the-box solutions to help business users achieve greater success and drive business impact.
In this role, you will specialize in CCaaS and Conversational AI, defining the future of customer engagement. You will define product strategy, leading the roadmap, and delivering solutions that utilize Google’s AI, ML, and cloud infrastructure capabilities. You will collaborate with engineering, UX, research teams to introduce innovative products and guarantee their market success.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities
- Define and detail product requirements and specifications based on ideation, market research, feature evaluation, use cases, target audience, and scope definition.
- Collaborate with stakeholders, UX, engineering, and other product managers to refine project scope and requirements, preparing cross-functional teams for new projects.
- Act as a subject matter expert for CCaaS and Conversational AI, both internally and externally, including representing Google at industry events and with analysts.
- Manage requirements and work with design, engineering, QA, and go-to-market teams to deliver new features, enhancements, and products.
- Oversee multiple projects from inception to release, ensuring clear product requirements and understanding across teams, facilitating scrum meetings, and verifying adherence to specifications and goals.
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