Customer Onboarding Strategist, Global Customer Solutions
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in advertising, sales, marketing, consulting, or media.
Preferred qualifications:
- Experience in launching and managing paid digital advertising campaigns, particularly in Ads and other digital marketing platforms.
- Experience in strategically assessing and achieving client success via business techniques, including effective questioning, objection handling, and competitive selling.
- Experience working with business channels, advertisers, agencies, or clients.
- Ability to manage and prioritize a portfolio in an advertising or business media context.
- Ability to build compelling narratives and utilize storytelling as a client engagement strategy.
- Ability to achieve goals to drive growth.
About the job
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
As a Customer Onboarding Specialist, you will educate new customers, help solve problems, drive strategy and ensure the smooth adoption of Google's products. You will prioritize delivering a fantastic customer experience, and onboarding is the first process. You will have a key role in shaping the teams function within the Google Customer Solutions Organization. You will be invigorated by the idea of stepping into the unknown, wearing many hats, and dealing with some ambiguity in your day to day. In exchange, you will be rewarded with a diverse, dynamic, fun, and stimulating work environment and interesting customers to work with every day.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
Responsibilities
- Build and manage relationships with clients, and develop an understanding of their business challenges, marketing objectives, and success metrics.
- Work proactively and cooperate with internal and external stakeholders to ensure workflows and projects are completed on time to a high standard.
- Plan for, and achieve, growth goals, through the presentation of Google advertising products/solutions that will help clients to meet their marketing objectives.
- Develop forward thinking, data-driven analysis and consultative recommendations that align with customer goals, and quantify high-impact opportunities with clear recommendations to present to customers.
- Build an in-depth knowledge of how Google advertising products work and can be used to help meet a wide range of marketing objectives.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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