Customer Engineer III, Platform, Google Cloud
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In-office locations: Atlanta, GA, USA; Miami, FL, USA.
Remote location(s): Florida, USA; Georgia, USA.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience with cloud native architecture in a customer-facing or support role.
- Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.
- Experience engaging with, and presenting to, technical stakeholders and executive leaders.
Preferred qualifications:
- Experience with Big Data technologies and concepts, including analytics warehousing, data processing, data transformation, data governance, ETL/ELT, SQL, NoSQL, and performance or scalability optimizations.
- Experience in developing cloud-native architectures for data warehousing, data lakes, real-time event processing, streaming, data migrations, data visualization tools, and ensuring data governance.
- Experience prospecting, building, and maintaining customer relationships from scratch, with a focus on developing Greenfield territories.
- Experience with security concepts such as encryption, identity management, access control, attack vectors, and penetration testing.
About the job
When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.
As a Customer Engineer, you'll partner with technical sales teams to help differentiate Google Cloud to our customers. You'll work with both prospective and existing customers and partners to showcase the power of Google Cloud, developing innovative cloud solutions and architectures to address their business challenges. You’ll also engage in proofs of concept and troubleshoot any technical questions or roadblocks that arise. Using your expertise and presentation skills, you'll connect with customers to understand their business and technical needs, presenting practical and effective solutions on Google Cloud.
You’ll take on a variety of customer opportunities as a technical generalist, focusing on areas like infrastructure modernization, application modernization, and ideally, data analytics. You’ll have a passion for building new relationships, with experience in prospecting and expanding greenfield territories.
You'll be part of a team of Googlers, where we support equal opportunities for success.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
- Share in-depth Google Cloud expertise to support the technical relationship with customers, including technology advocacy, product and solution briefings, proof-of-concept work, and collaborating directly with product management to prioritize solutions that drive customer adoption of Google Cloud.
- Work directly with Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
- Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution on Google Cloud.
- Lead prospecting and acquisition of new logos, creating and building customer relationships from scratch, and establishing yourself as a trusted advisor on their long-term technology and business decisions.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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